The ideal candidate would be responsible for the following:

• Manage and prioritize project delivery within the requirements of Timeframe. Budget, Specifications, Quality.
• Monitor and manage the operation & quality of services in comply with the Service Level Agreement (SLA).
• Manage service desk vendors and render service desk activitiesin a satisfactory manner to secure the customer satisfaction.

• Enablement of effective and mutually satisfactory services and charges provided by AXA Tech to AXA Asia.
• Articulate the future demand of AXA Tech from the Operating Companies, for Business As Usual and for projects.

• Develop positive working relationships with all stakeholders in the assigned business area
• Handle service escalation and resolution of conflicts as well as complaints.
• Promote and communicate on any new initiatives.
• Be the client advocate within the AXA Tech organization.
• Initiate dialogue with business and IT to gauge a better understanding with regard to client business strategy, needs and requirements; and communicate to management and staff.
• Prepare and deliver AXA Tech initiated projects including the value proposition that may benefit client's business in terms of quality and efficiency gains
• Oversee the development and submission of the project proposals to ensure all the service lines are engaged and supportive of the proposed solution.
• Oversee the alignment of Service Level Agreement (SLA) and Key Performance Indicators (KPI) with our service providers.
• Chair the governance meetings with the clients and relay the information back to the relevant service lines.
• Be able to set realistic targets for proposal and service delivery both internally and externally.

• Bachelor Degree in Business or Information systems Management.
• Min. 7-9 years related experience in operations and with key account management.
• Detailed understanding and practical experience with project management or service delivery based on PMBOK and ITIL practice.
• Strong collaboration and operational interactions with business IT teams and representatives on a daily basis.
• A self-starter with strong proactive attitude.
• Strong in customer service oriented and relationship building skills.
• Excellent listening and communication skills.
• PMI or ITIL certification is a definite asset.
• Proven ability to facilitate meeting with large IT audience with outstanding presentation skills.
• Proven experience in leading large IT infrastructure projects on time and within budget.
• Any application without an attachment of resume in Word/PDF format will NOT be considered.

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